Virtual receptionist services are hugely popular in the corporate world, but most practitioners in the healthcare sector have not yet fully understood their potential to improve service delivery. Virtual assistants can handle a higher calls traffic, answer phone calls day and night and reduce operational costs because they are more cost-effective compared to employing someone to carry out the same activities in person.
Services Offered by a Virtual Receptionist
There are many situations when you are dealing with a client, and your phone starts to ring. A dilemma presents itself: if you take the call your client may be annoyed by the interruption, and if you ignore the call, you could miss out on a probable booking or even a new customer.
With a phone answering service, you will never miss a call again. All you need to do is to divert your calls to friendly virtual assistants who will always answer with the utmost professionalism. All your calls will be returned swiftly and this helps to reduce distractions, enabling you to devote yourself entirely to your clients.
Patient Records Management
A company acting as a virtual assistant plays a critical role in the management of health records. The important records as well as notes and other documents are stored securely and can be accessed anytime by authorized personnel. As the medical practitioner, you will no longer need to keep files and client notes in different relational databases.
The patients’ records module can also be integrated with the diary and practice management system to improve the accuracy of customer records. When it is combined with the call answering service, virtual friendly receptionists can book and update appointments on your behalf.
Virtual receptionists also provide an online booking facility which will improve and expand your medical practice. Your patients will now have an opportunity to book treatment online without having to be physically present or make a phone call.
The service can also manage payments made by clients when they make bookings upfront. Virtual assistants play the vital role of pre-authorizing credit and debit cards from customers making it easier to bill after attending to them. You as the doctor will also have total control as you can decide the days and times in which online bookings can be accepted.
Virtual receptionists make it easier to run a hospital or medical practice by outsourcing day-to-day administrative work, helping you to focus entirely on your patients.